Privacy Policy & SMS Terms

Last updated: December 8, 2025

Introduction

Northwest Companies (“Northwest,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, how it is shared, and your choices regarding that information.

This document also describes how we use text messaging (SMS) in connection with our phone system. Our SMS use is limited to one-to-one, operational communications with employees, customers, and partners. We do not operate a bulk marketing or subscription-based SMS program.

Privacy Policy

1. Information We Collect

We may collect the following types of personal information when you interact with our phone system, website, or services:

• Contact Information: name, email address, phone number, company name.
• Phone & Messaging Information: your phone number, call records, voicemail information, SMS messages you send to us, and your messaging preferences (such as opt-out status).
• Usage Information: basic technical information (e.g., IP address, browser type) and activity on our website forms.
• Account or Transaction Information: information related to service requests, dispatching, scheduling, orders, or support interactions.

2. How We Use Personal Information

We use the information we collect to:

• Operate our internal and external phone system, including calls, voicemails, and SMS.
• Respond to inquiries and coordinate logistics, crane, and heavy haul services.
• Provide operational updates related to your requests, jobs, or accounts.
• Maintain business records and comply with legal or regulatory obligations.
• Improve our services, safety, and customer experience.

We do not use your information for unrelated purposes without your consent.

3. How We Share Personal Information

We may share personal information only in the following circumstances:

• Service Providers: With vendors that help us operate our phone system, messaging, IT, and business operations, subject to confidentiality obligations.
• Legal Requirements: When required by law, subpoena, or government request.
• Internal Business Use: Within Northwest and its affiliated entities as needed to provide services, dispatch, and operations.

SMS Consent Disclosure (Required):
SMS consent is not shared with third parties.
SMS consent is not shared with affiliates.

4. Your Choices & Rights

You may opt out of receiving SMS messages from us at any time by texting STOP in reply to a message. You can also request updates or deletion of your personal information by contacting us through our website.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your information from unauthorized access, alteration, or disclosure.

6. Accessibility

We make this Privacy Policy accessible on our website and link to it where appropriate on web forms and digital communication channels.

SMS Terms & Conditions

1. How We Use SMS

Northwest uses SMS only as part of our internal and external phone system to communicate directly with you. Typical uses include:

• Responding to texts you send to our published phone numbers.
• Coordinating logistics, scheduling, and job-related details.
• Providing one-off operational updates directly related to your requests or work with us.

We do not operate a recurring subscription program or send mass marketing text messages. Any SMS you receive from us is tied to specific communication or activity with Northwest.

2. Message Frequency

Messaging frequency may vary and depends entirely on the nature of our communication with you (for example, active jobs, scheduling changes, or follow-up questions).

3. Message & Data Rates

Message and data rates may apply. Your mobile carrier’s rates and fees apply to any SMS messages you send to or receive from us.

4. Opt-Out Instructions

You may opt out of receiving SMS messages from us at any time by replying with STOP. After you send STOP, we will send a confirmation message and will stop texting you from that number, except for messages required for legal or security purposes.

5. Help & Support

For assistance, you can reply with HELP to a message from us or visit our website:
https://www.northwestcompanies.com/

6. Privacy Policy & Terms of Service

Visit https://www.northwestcompanies.com for our Privacy Policy and https://www.northwestcompanies.com for our Terms of Service.

7. Eligibility

By communicating with us via SMS, you confirm that you are the account holder or authorized user of the mobile number you use and that you are at least 18 years of age or have the consent of a parent or guardian.

8. Changes to These Terms

We may update this Privacy Policy and these SMS Terms & Conditions from time to time. Changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or our SMS practices, please contact us through our website:

https://www.northwestcompanies.com/